SJWTX (dba Canyon Lake Water Company) is excited to announce our new name – The Texas Water Company.
After 18 years of providing world-class service and high-quality drinking water, we believe this new company name reflects our deep Texas roots and expanding service area.
Our new name, The Texas Water Company, aligns with our vision to serve our customers, communities, employees, shareholders, and the environment at world-class levels across the seven counties where we operate.
We consider this change a new name for what we’ve always been. We have always been a Texas water company. Now we are The Texas Water Company.
Read the Customer Letter Or the Press Release to learn more.
We have compiled a list of most common asked questions to help answer possible concerns during the transition.
Most Frequently Asked Questions:
What will change?
You will still receive our high-quality water and world-class service. However, you will start seeing our new logo and name on bills, online customer portals, Customer Care phone lines and forms, social media, work vehicles, ID Badges, emails and brochures, and employee uniforms. Eventually, you’ll see our new name and logo on towers and signage.
Will my rates change?
Your rates will not change as we change our company name.
How do I pay for my water services change?
Effective March 1, please make your checks payable to “Texas Water Company.” Note that when paying by mail, using the coupon and envelope included with your bill is the fastest way for us to process your payment. Mailing your payment to our business office in Sattler (Canyon Lake) will cause delays in posting your payment and may result in late payment charges.
The after-hours drop box at our business office in Sattler (Canyon Lake) will remain open at this time. We only accept checks or money orders in our drop box, and please be sure to include the payment coupon with your payment.
If you pay by cash, you may continue bringing your bill to Western Union payment locations like HEB, Walmart, CVS, and Walgreens. Western Union will update its system by March 1, so you can pay your bill to Texas Water Company.
There will be no change to the process for customers who pay through our website. Also, customers set up on auto-pay will not need to change anything. These payments will be processed as usual.
Finally, customers who pay via online banking through their financial institution will need to update their “payee” to Texas Water Company beginning March 1.
Will your emails change?
Yes and no. While you will still be able to use the same email addresses to contact us, effective March 1, the domains will change from @clwsc.com to @txwaterco.com.