Resolved Information: Boil Water Notice Rescind: Texas Country Estates
Resolved:
Start Water Service
🏡 Establishing Residential Service
To start water service with Texas Water Company, please first determine whether your home is:
🏠 An Existing Home with a Water Connection or 🚧New Construction
To Start Service with an Existing Residential Connection
📆 Application Turnaround Times
⏱️ We’re committed to processing your application as quickly as possible:
| Submission Time | Processing Time |
|---|---|
| 📥 Before 3:00 PM (Mon–Thurs) | ✅ Service scheduled for next business day |
| 📥 After 3:00 PM | 🔁 Service scheduled within two business days |
⚠️ A complete application must include all required documents, such as:
- Customer Service Inspection certificate (if applicable)
- Wastewater service agreement (if applicable)
📌 Subdivisions That Require Additional Applications
If you live in one of the subdivisions listed below, you must complete an additional wastewater service application before water service can begin.
Click the button next to your subdivision to access the required form:
| Subdivision | Wastewater Info | Application |
|---|---|---|
| Copper Canyon | TWC provides wastewater service | 🔗 Apply for Copper Canyon |
| Edge Brook | TWC provides wastewater service | 🔗 Apply for Edge Brook |
| Meyer Ranch | Wastewater billed by TWC for Meyer Ranch MUD | 🔗 Apply for Meyer Ranch |
| Singing Hills | Billed by TWC for City of Bulverde & GBRA. Reuse water available. | 🔗 Apply for Singing Hills |
| Vintage Oaks at the Grove | TWC owns/operates STEP system for Units #15, #18, #24 only | 🔗 Apply for Vintage Oaks |
| Ventana | Billed by TWC for GBRA | 🔗 Apply for Ventana |
📢 Note: If your subdivision is listed above, both the water and wastewater applications must be submitted before we can schedule your service.
✉️ All Other Customers
If your subdivision is not listed above, you must submit only our standard Service Application & Agreement.
📩 Email your completed form to:
customerservice@txwaterco.com
📄 Download the Standard Application Form
🚧 Establishing New Water Service (No Existing Connection)
In certain areas, a New Service Inquiry may be required to determine the location of the main transmission line before service can be established.
📄 Required Forms & Documents
Service Application & Agreement
➤ Submit to: newservice@txwaterco.comWater Service Sizer Questionnaire
🔧 This form helps us calculate your expected water usage. Please complete all fields for accurate sizing.Customer Service Inspection (CSI) Agreement
🗓️ Be sure to include your estimated move-in date in the “CSI Due Date” field.
Once all documents are received, we will contact you with cost information, account number, and payment instructions.
💳 Payment Options
Payment for new (non-existing) connections can be made online:
👉 Pay for New Connections Here
