WaterSmart Customer Portal
We’re here to help you get the most out of the WaterSmart Customer Portal, a convenient online tool that puts water usage and billing information at your fingertips.
Get Started with WaterSmart
Registering is easy:
- Go to the Customer Portal
- Use your water bill account number as your registration code
- Complete a short profile survey to personalize your water-saving insights
Need help? Check out our guides:
WaterSmart FAQs
WaterSmart is a digital tool that helps you monitor your household’s water use, detect leaks, and access valuable insights to conserve water.
We’re committed to delivering exceptional service. WaterSmart empowers you with tools to understand your water usage and take control of your utility costs.
Your account starts with general estimates (residents, home size, lot size, etc.). Updating your Household Profile improves accuracy and tailors comparisons to similar homes.
Visit your Household Profile in the portal and answer a few quick questions about your home and water habits. Follow these steps to update your profile.
Yes! The portal links directly to our secure Online Payment Portal.
Update your Communication Settings in the portal to receive alerts via email, text, or voice.
Our system monitors your usage patterns. Alerts (like leak notifications) are sent based on thresholds we set, using the contact info you provide.
The system flags unusual usage, which could result from:
- A running toilet or faucet
- A hose left on
- A pool autofill valve stuck open
- Increased irrigation
The alert includes a link to step-by-step instructions for leak detection.
This could be due to an automatic irrigation system or a slow leak occurring while you were away.
Your usage data can help explain this. The portal includes a High Bill Explainer that breaks down usage patterns (e.g., showers, laundry, outdoor watering).