Contact Us
We are here to help.
This page provides the best ways to contact Texas Water Company for general questions, billing support, service requests, and emergencies. Please review the options below to ensure your inquiry is directed to the right team and answered as quickly as possible.
Customer Service
Monday - Friday 8:00 am to 4:30 pm
(Excluding holidays)
Phone: (830) 312-4600
Email: customerservice@txwaterco.com
When emailing us, please include:
- Subject line: Tell us why you're reaching out ( Example: Billing question, New Service, Disconnect Service)
- Details: Please provide your name and service address with a brief description.
For outage Information, visit: https://www.txwaterco.com/service-alerts
After-Hour Emergencies
If you are experiencing no water, a major leak, or a water outage in the service area, and do not see it on our service alerts page. Please contact our after-hours at (830) 312-4600 Option 4
Please note: If you have no water, please use our guide to check whether it's an isolated leak first before calling. If you have a true emergency, please provide your concern (no water, etc), include the subdivision, callback number, and email address. This will help expedite your call. We do not turn on the water after hours due to non-payment.
To report a leak or watering violation, please fill out this form: https://bit.ly/ReportALeak
Billing and Payments:
For all billing and payments questions, visit our webpage: https://www.txwaterco.com/customer-care/billing-and-payments
Remittance Address:
The Texas Water Company
PO BOX 733390
Dallas, TX 75373-3390
Please remember to write your account number on the check and include your bill payment stub to ensure your payment is applied to the correct account
Business Mailing Address:
MAILING ADDRESS (do not mail payments here)
P.O. Box 1742
Canyon Lake, TX 78133