Frozen Pipes

Pipe bursts or fractures can occur due to built-up pipe pressure during winter, specifically at the weakest link. As the water in the supply line freezes, it expands and pushes against the water between the blockage and your residence. 

1. Turn on Faucets: Open the faucet connected to the frozen pipe. This helps relieve pressure and allows melting ice to flow.
   
   
2. Thaw Pipes Safely: Use a hair dryer or wrap warm towels around the frozen section. Never use open flames or extreme heat.
   
   
3. Check for Leaks: As pipes thaw, monitor for leaks that might indicate a rupture.

1. Shut Off the Water: Locate your meter valve to stop the water flow immediately. Learn how to find and operate your water meter valve here.
   
   
2. Contact a Plumber: Repairs should be handled by a licensed plumber.
   
   
3. Dry the Area: Use towels, fans, and dehumidifiers to minimize water damage.

After freezing conditions or if your water bill spikes unexpectedly, check for leaks using these steps:

1. Perform a 1-Hour Meter Test:
   • Ensure no water is being used in your home.
   • Record the meter reading.     
   • Wait an hour without using any water, then recheck the reading.
   • If the reading changes, there may be a leak.
     Follow our full leak detection guide here.
     
     
2. Inspect Common Leak Sources:
   • Faucets, toilets, and irrigation systems are common culprits.
   • For toilets, place a few drops of food coloring in the tank and wait 10 minutes. If color appears in the bowl, you leak.
     
     
3. Contact Us or a Plumber: If you detect a leak, contact a licensed plumber or our team for further guidance.