Resolved Information: Boil Water Notice Rescind: Texas Country Estates
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Customer's Guide to the WaterSmart Customer Portal
š§ Weāre here to help you get the most out of the WaterSmart Customer Portalāa convenient online tool that puts water usage and billing information at your fingertips.
š Get Started with WaterSmart
Registering is easy:
- Go to the Customer Portal
- Use your water bill account number as your registration code
Complete a short profile survey to personalize your water-saving insights
š Need help? Check out our guides:
- Register a new account
- Signing up for auto pay
- Making a Payment
- Linking Multiple Accounts
- Updating payment methods
WaterSmart FAQs
What is WaterSmart?
WaterSmart is a digital tool that helps you monitor your householdās water use, detect leaks, and access valuable insights to conserve water.
Why is Texas Water Company offering WaterSmart?
Weāre committed to delivering exceptional service. WaterSmart empowers you with tools to understand your water usage and take control of your utility costs.
How does WaterSmart know information about my home?
Your account starts with general estimates (residents, home size, lot size, etc.). Updating your Household Profile improves accuracy and tailors comparisons to similar homes.
How do I update my profile?
Visit your Household Profile in the portal and answer a few quick questions about your home and water habits. Follow these steps to update your profile.
Can I pay my bill through the portal?
Yes! The portal links directly to our secure Online Payment Portal.
How do I get notifications from WaterSmart?
Update your Communication Settings in the portal to receive alerts via email, text, or voice.
How does WaterSmart know when to send me an alert?
Our system monitors your usage patterns. Alerts (like leak notifications) are sent based on thresholds we set, using the contact info you provide.
I got a leak notice but canāt find one. Now what?
The system flags unusual usage, which could result from:
- A running toilet or faucet
- A hose left on
- A pool autofill valve stuck open
- Increased irrigation
The alert includes a link to step-by-step leak detection instructions.
Why does my water usage look high when I wasnāt home?
This could be due to an automatic irrigation system or a slow leak occurring while you were away.
Why is my bill higher than expected?
Your usage data can help explain this. The portal includes a High Bill Explainer that breaks down usage patterns (e.g., showers, laundry, outdoor watering).